Refund policy

Nook & Ladle, we want you to feel confident and satisfied with every purchase. We carefully select our kitchen essentials, cookware, home decor, cleaning supplies, and storage solutions to bring comfort, convenience, and quality into your home. If something is not right with your order, we are here to help make the return and refund process as simple and straightforward as possible.

We accept return requests within 14 days of receiving your order. To be eligible for a return, products must be unused, unwashed, undamaged, and in their original condition, with all original packaging, tags, manuals, and accessories included where applicable. Items showing signs of use, wear, improper handling, alterations, or damage after delivery may not qualify for a return. Proof of purchase or an order confirmation may also be required.

Certain products may be non-returnable for hygiene, health, or safety reasons. These may include used cookware, kitchen utensils, opened cleaning supplies, personal-use accessories, gift cards, and products clearly marked as Final Sale. Items that have been used, installed, washed, or damaged after delivery are generally not eligible for return unless required by applicable law.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery at info@nookladle.com. Include your order number, a brief description of the issue, and clear photographs of the product and packaging. Once we review your request, we will work with you to arrange an appropriate replacement, return, or refund.

Customers are generally responsible for return shipping costs when returning an item due to personal preference, ordering the wrong product, or a change of mind. If the return is caused by our error or a verified damaged, defective, or incorrect product, we will cover reasonable return shipping costs or provide an appropriate alternative. Original shipping charges are generally non-refundable unless required by applicable law.

Once your returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method within 5–10 business days after approval. Please note that your bank or payment provider may require additional time to process and display the refund in your account.

If you wish to exchange a product for a different item, size, color, or variation, please contact our customer support team to confirm availability and eligibility. Exchanges are subject to product availability and the condition of the returned item. Additional shipping charges or price differences may apply.

If your package is lost in transit or arrives with missing items, please contact us with your order number and relevant delivery information. We will review the tracking details and work with the shipping carrier to investigate the issue. When appropriate, we will arrange a replacement or refund based on the circumstances.

Please contact us before sending any item back, as returns must be reviewed and authorized by our customer support team. Once your return request has been approved, we will provide the appropriate return instructions and shipping details. Items sent without prior authorization may not be accepted.

For return requests, refund inquiries, exchanges, or assistance with damaged or incorrect orders, please contact us at info@nookladle.com. Our team will be happy to guide you through the process and help resolve your concerns.

Nook & Ladle, your satisfaction is important to us. We appreciate your trust and are committed to providing a reliable, transparent, and enjoyable shopping experience while helping you create a more beautiful, organized, and comfortable home.